Privacy Policy

1. Information You Provide to Us

We collect information you share with us when you register for an account or use any of our services within the Bulvds app. This includes:

• Account Information: When you create an account, we collect your personal details such as your name, email address, phone number, and password. If you choose to sign up using Google or Facebook, we may collect the corresponding account information.
• Upgrade Information: For users upgrading their accounts, we collect additional details such as country, state, city, phone number, agency name, Bank Verification Number (BVN) or National Identification Number (NIN), company registration document, agency license, and bank details (account number, bank name), deeds of properties, and tenancy contracts (for rented properties).
• Profile Information: Any other details you provide when you update your profile, including your photo, business-related information, or other optional data you choose to share.
• Listing Information: When you list properties on Bulvds, we collect information including property type, images, videos, address, price, property specifications (e.g., number of bedrooms, bathrooms), property conditions, legal documents (title deed, Certificate of Occupancy), tax/property, and more.
• Transaction History: We collect data related to your transactions on Bulvds, including payment information for property transactions.

2. Location Information

We may collect your location data (with your consent) to enable services like property search, property location tracking, and proximity alerts for available listings.

3. Information Collected Automatically

We collect information automatically when you interact with Bulvds, such as:

• Technical Data: This includes device information (e.g., device type, browser type), IP address, location (if enabled), and interaction data such as clicks and page views to improve user experience.
• Mobile Network and Operating System: Information about your mobile network operator and operating system when accessing Bulvds services.

4. Third-Party Information

In some cases, we may receive information from third-party sources, such as:

• Identity Verification: To verify your identity for certain services (e.g., when listing properties or upgrading accounts), we may check the authenticity of your ID and other personal documents via third-party services.
• Analytics and Insights: We may use third-party analytics tools to gather insights and improve Bulvds. This includes data about how you interact with Bulvds.

5. Sensitive Information

While we try to avoid collecting sensitive personal data, we may collect financial information in compliance with regulations related to financial transactions and property management.

6. Other Information

• Support and Feedback: If you contact us for support, we may collect the information you provide during the process, including phone number, email, issue description, and any communication logs.
• Sharing Property Links: If you choose to share a property listing via social media platforms like WhatsApp, Facebook, Twitter, Instagram, or LinkedIn, we may collect the shared link data.
• Facial and Fingerprint Recognition: For added security (when enabled), we may collect biometric data such as facial recognition and fingerprints, depending on your device settings.

How Do We Use Your Information?

We use the personal data we collect to provide and enhance our services. Specifically, we may use your data for the following purposes:

• To provide and manage services: We use your information to create and manage your account, fulfill service requests (e.g., property listings, searches, messaging agents), and provide the features you expect from Bulvds.
• To process transactions and payments: We use your payment and transaction data to complete purchases, manage billing, and process refunds securely.
• To improve user experience: We analyze your usage data to improve and personalize the services you receive, recommend properties or services that suit your preferences, and enhance your overall experience with Bulvds.
• To verify identity and ensure security: We use your personal data for account verification, fraud prevention, and security purposes to protect your information and the integrity of Bulvds.
• To communicate with you: We may use your contact details to send you important account notifications, service updates (e.g., downtime, maintenance), or respond to inquiries and issues you raise.
• For legal compliance: We may process your data to comply with relevant legal obligations, including preventing fraud, money laundering, and complying with local regulations and laws.
• To send promotional messages: With your consent, we may send you promotional emails or notifications about our services, new features, offers, and events. You can opt-out of these communications at any time.
• To protect our legal rights: We may use your data to establish, exercise, or defend against legal claims when necessary.

Legal Basis for Collecting Your Data

In compliance with the Nigerian Data Protection Act (NDPA) 2023, we ensure that we have a lawful basis for collecting and processing your personal data. The following legal bases apply to the data we collect:

• Contractual Obligation: We collect and process your personal data to fulfill the terms of our contract with you. This includes providing the services you have requested, such as listing properties, processing payments, and more.
• Legal Obligation: We may be required to process your personal data to comply with legal requirements, including preventing fraud, money laundering, tax evasion, or other illegal activities.
• Legitimate Interests: We process personal data based on our legitimate interests or those of third parties, including providing secure services, improving Bulvds, and communicating about our products.
• Consent: For certain processing activities, we rely on your explicit consent. You can withdraw this consent at any time.

How Do We Protect Your Personal Information?

We implement strong security measures to protect your personal information:

• Encryption: We use encryption to protect sensitive data during transmission.
• Secure Systems: We implement firewalls, data access controls, and regular security updates.
• Access Control: Only authorized personnel can access your data under strict confidentiality guidelines.
• Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities.

Your Rights

You have the following rights regarding your personal data:

• Request a copy of your personal data
• Update or correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Object to processing of your data

Updates To Our Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. Any major changes will be shared through email or notices on our website or app. Please check this policy regularly to stay updated. Using our services after changes means you agree to the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please send us a message via the app or contact Bulvds at (email). We're here to help and will respond promptly to your inquiries.